I do have confidence that Zoom will fix the issues, and quickly, as does one high school principal I spoke with, who has been in touch with Zoom directly.
Data security is tough to get right, but organizations need to take it extremely seriously.” Or as Mark Bower, a cybersecurity expert at comforte AG explained, “Even with statements of compliance to COPPA (children’s privacy rules regulated by the FTC) and FERPA laws (education data and student privacy), a breach or exploit can result in major reputation compromise and bans. However, I entirely understand the NYC Chancellor’s decision allowing 1.1 million children to use a platform that hasn’t locked down their data privacy and security issues can open the DOE up to a whole lot of liability.
I am still using Zoom myself, including a parent-faculty online meeting with our school just last night. Zoom founder and CEO Eric Yuan responded with a thoughtful blog post, acknowledging problems with Zoom, and detailing actions they’ve taken, and actions they still have yet to take as part of their 90-day plan to shore up security. NY State Attorney General Letitia James is looking into Zoom security and privacy issues including webcam hacking, user data being sent to Facebook (for no reason at all), encryption issues, and lack of geofencing which contributed to some calls being routed through China. While some issues were related to fixable user error (hosting public instead of private meetings, posting meeting codes too early, inappropriate behavior by students), some of them were not
Especially after the NYC DOE took the big step of forbidding NYC public schools from using Zoom until “it’s safe enough to use.” With the news last week that Zoom had some big security concerns to patch up, educators of all kinds started seeking out Zoom alternatives for schools and other kinds of remote learning.
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